Terms and Conditions for Pick Up and Delivery Laundry Service

1. Service Overview

We Do Your Laundry provides pick up and delivery laundry services according to the terms outlined below. By scheduling a pick up, you agree to comply with these terms and conditions.

2. Scheduling and Service Availability

  • Pick up and delivery times are subject to availability and must be scheduled in advance.

  • Service availability may vary based on location and demand.

  • We reserve the right to refuse service if locations are outside our service area or access is unsafe.

3. Customer Responsibilities

  • Customers must provide a complete and accurate address for pick up and delivery.

  • Laundry items must be prepared and packed according to our guidelines, including separating delicate items as advised.

  • Customers should inform us of any special care instructions or stain treatments at the time of pick up.

4. Pricing and Payment

  • Prices are determined based on the type, weight, and service required for laundry items.

  • Payment is due upon delivery, unless otherwise agreed.

  • We accept major credit cards, debit cards, and other payment methods specified at booking.

5. Pick Up and Delivery

  • We will attempt to pick up and deliver laundry during the scheduled window.

  • If the customer is not available at the scheduled pick up or delivery time, additional charges may apply for rescheduling.

  • Delivery will be completed to the address provided; no third-party delivery or alternative addresses without prior consent.

6. Processing Time

  • Normal processing time is typically 24 to 48 hours from pick up, subject to variations based on volume, holidays, or special requests.

  • Customers will be notified if delays occur.

7. Item Care and Liability

  • We exercise reasonable care in handling laundry items but are not responsible for damage resulting from pre-existing conditions or items with manufacturer defects.

  • We are not liable for loss or damage to items left with unauthorized substances or hazardous materials.

  • Claims for damage or loss must be reported within 24 hours of deliver

8. Prohibited Items

  • We do not accept items such as leather, suede, furs, non-washable fabrics, valuables, or items with hazardous materials.

  • Items left with prohibited materials will be returned to the customer.

9. Cancellation and Rescheduling

  • Cancellations or rescheduling requests must be made at least 24 hours prior to the scheduled pick up time.

  • Late cancellations may incur a service fee.

10. Privacy

  • Customer information collected for service delivery will be handled in accordance with applicable privacy laws and will not be shared with third parties except as necessary to provide services.

11. Changes to Terms

  • We reserve the right to update or modify these terms and conditions at any time. Changes will be effective upon posting to our platforms.

By using our pick up and delivery laundry service, you acknowledge that you have read, understood, and agreed to these terms and conditions.Terms & Conditions